01 / OUR PHILOSOPHY

Our Commitment to Website Accessibility

Accessibility Is an Ongoing Commitment.

Website accessibility is an ongoing effort. We will make reasonable efforts to identify and address issues that may affect the accessibility and usability of our website.

02 / OUR STANDARDS

Accessibility Goals

• Improving the readability of website content;
• Enhancing website navigation and page structure;
• Providing clear text and visual information;
• Supporting assistive technologies where reasonably possible;
• Improving keyboard navigation;
• Making the website easier to use on mobile devices;
• Reducing barriers that may interfere with customers' ability to shop online.

ACCESSIBILITY REFERENCE

Web Content Accessibility Guidelines

As part of our website development and improvement efforts, we refer to the Web Content Accessibility Guidelines (WCAG), using WCAG 2.1 Level AA as an important design and improvement benchmark.

This statement does not represent that our website has received formal accessibility certification or passed an independent third-party compliance audit.

03 / DIGITAL EXPERIENCE

Accessibility Features We Are Working to Improve

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3.1 Page Structure and Navigation

We strive to maintain a clear and logical website structure so visitors can better understand page content and find relevant information.

Our efforts include:

• Using clear page titles and content headings;
• Maintaining a logical navigation menu structure;
• Providing descriptive links;
• Keeping page layouts reasonably consistent;
• Organizing product information, policy content, and customer service details into appropriate sections.

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3.2 Images and Alternative Text

As a furniture and home goods retailer, our website includes many product images and visual presentations.

We strive to provide appropriate alternative text (Alt Text) for images that convey meaningful information, helping visitors who use screen readers understand the relevant visual content.

For purely decorative images, we may avoid unnecessary or repetitive descriptions where appropriate.

Alternative text for product images should accurately describe the product's appearance, category, or other relevant information whenever reasonably possible.

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3.3 Text Readability

We value clear and readable website content.

When designing pages and preparing content, we make reasonable efforts to:

• Use clear and legible fonts;
• Maintain appropriate text sizes;
• Organize content using meaningful paragraphs and headings;
• Avoid unnecessarily complicated page layouts;
• Make important product information and policies easy to locate.

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3.4 Color and Visual Contrast

We strive to provide appropriate visual contrast between text, buttons, and important interactive elements.

We pay particular attention to the visibility and readability of product prices, shipping information, action buttons, and important notices.

We also recognize that color should not be the only means of communicating important information.

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3.5 Keyboard Navigation

We are committed to improving keyboard accessibility across our website.

Where applicable, visitors should be able to use a keyboard to perform common website activities, such as:

• Navigating page links;
• Moving between interactive elements;
• Using menus and related controls;
• Accessing shopping cart and product information;
• Completing forms and other supported keyboard interactions.

We will continue to pay attention to visible keyboard focus indicators and logical navigation order.

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3.6 Forms and Shopping Experience

We want customers to be able to submit information and complete purchases as easily as possible.

To support this goal, we focus on:

• Providing clear labels for form fields;
• Making required information easy to identify;
• Presenting error messages in an understandable way;
• Providing necessary instructions when entering information;
• Maintaining a logical sequence throughout the shopping cart and checkout process.

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3.7 Mobile Accessibility

We strive to improve the browsing experience across different screen sizes and mobile devices.

Website content should adapt as reasonably as possible to desktop computers, tablets, and smartphones.

We also pay attention to text readability, button usability, navigation menus, and product information display on mobile devices.

04 / ASSISTIVE TECHNOLOGY

Screen Readers and Assistive Technologies

• Ensuring page titles and heading structures are clear;
• Providing accurate alternative text for images;
• Giving links and buttons descriptive names;
• Making form labels and error messages easy to identify;
• Maintaining logical interaction and navigation patterns.

Compatibility may vary depending on the assistive technology, browser, and device being used. Therefore, we cannot guarantee that every third-party assistive tool will function perfectly in all environments.

05 / CONTINUOUS DEVELOPMENT

Ongoing Improvements and Known Accessibility Barriers

• Some product images may not yet have sufficiently descriptive alternative text;
• The visual contrast of certain page elements may need improvement;
• Some third-party applications may have limitations in assistive technology compatibility;
• Certain interactive components may not work with every keyboard navigation method;
• Some older website content may require further accessibility improvements.

An Honest Approach to Accessibility.

We do not represent our website as being fully accessible at this time. Instead, we are committed to evaluating and improving accessibility as issues are identified.

06 / EXTERNAL PLATFORMS

Third-Party Services and External Content

07 / CUSTOMER FEEDBACK

How to Report Accessibility Issues

• Being unable to access a website feature using a keyboard;
• Screen readers not properly identifying page content;
• Product images missing necessary descriptions;
• Website text being difficult to read;
• Buttons or links not being properly identified;
• Accessibility difficulties during the shopping cart or checkout process;
• Any other issue that interferes with normal website use.

• The URL of the page you were visiting;
• The specific feature or function where the issue occurred;
• The steps you took before encountering the problem;
• The device and browser you were using;
• The assistive technology you were using, if applicable;
• Relevant screenshots or additional details, if available.

Your Feedback Helps Us Improve.

We will make reasonable efforts to review and address the issues you report.

08 / PERSONALIZED SUPPORT

Alternative Shopping Assistance

Shopping Support Should Remain Within Reach.

We want to help ensure that customers are not prevented from obtaining essential product and service information solely because they encounter website accessibility barriers.

09 / POLICY TRANSPARENCY

Updates to This Accessibility Statement

We encourage visitors to review this page periodically to stay informed about our ongoing website accessibility improvements.

10 / WE ARE HERE TO HELP

Contact Us

Business Name: mortiseco

Contact Person: Ren Monma

Customer Service Email:
psadaidiadiadis@mortiseco.com

Primary Contact Email:
birchgrain@mortiseco.com

Phone: +81 70-9266-3821