MORTISECO · THOUGHTFUL LIVING

Shipping & Delivery Policy

A Thoughtful Approach to Every Delivery

Welcome to mortiseco. We are committed to providing our customers with a clear, reliable, and convenient furniture delivery experience. This Shipping & Delivery Policy applies to all products purchased through the official mortiseco website.

We process, package, and ship orders based on the information provided at checkout. Customers will receive relevant order confirmations and shipping updates by email.

01. Shipping Destinations

mortiseco primarily serves customers throughout the United States, offering delivery on furniture and home furnishings.

We maintain warehouses across the United States to support returns and exchanges, making it easier for customers to receive after-sales assistance when needed.

Shipping availability is determined by the delivery address entered at checkout. If your address is not eligible for delivery, please contact our customer service team before placing your order.

02. Order Processing & Delivery Time

We make every effort to process orders and deliver products within a reasonable timeframe.

This timeframe covers the entire period from order confirmation to estimated delivery, including order processing, product preparation, packaging, and transit. It does not refer to transit time alone.

How Delivery Works

• Once your order is confirmed, we begin processing it and preparing the items for shipment.
• After the necessary preparation and packaging are complete, your order will be handed over to the shipping carrier.
• Once your order has shipped, you can use the tracking information provided to follow its progress.
• Delivery estimates are based on normal operating conditions. Actual delivery dates may vary due to carrier schedules, weather conditions, holidays, and other circumstances beyond our control.

Business Day Definition

Business days are Monday through Friday, excluding U.S. federal holidays and days when shipping carriers do not provide regular delivery services.

Orders placed during weekends or public holidays may experience additional processing or delivery time.

03. Shipping Fees

mortiseco offers straightforward shipping rates based on the merchandise subtotal of your order.

Shipping Fee Details

• Orders with a merchandise subtotal of $288 or more qualify for free standard shipping.
• Orders with a merchandise subtotal below $288 are subject to a flat $35 shipping fee.
• Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
• If special shipping arrangements apply to your order, the final shipping charge displayed at checkout will take precedence.

All shipping fees are calculated in U.S. dollars (USD).

04. Order Confirmation & Tracking

Once your order has been successfully placed, you will receive an order confirmation email.

After your order has been processed and handed over to the shipping carrier, we will provide tracking information when it becomes available.

Your tracking information may allow you to check:

Please note that tracking information may take some time to appear or update. The latest information provided by the shipping carrier should be considered the most accurate.

If you have not received tracking information within a reasonable timeframe, please contact us by email.

05. Shipping Address & Order Information

Before placing your order, please carefully review all shipping details, including the recipient's full name, phone number, street address, city, state, and ZIP code.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or returned shipments. Please make sure all information is accurate before completing your purchase.

If you need to update your shipping address, please contact us as soon as possible before your order ships.

For orders that have already been handed over to the carrier, address changes depend on the carrier's available services. We cannot guarantee that every address change request can be accommodated.

06. Shipping Delays & Delivery Issues

Although we make every effort to meet the estimated delivery timeframe, unexpected circumstances may occasionally affect shipping schedules, including:

• Severe weather conditions or natural disasters;
• Operational changes or service disruptions by shipping carriers;
• Increased shipping volumes during holidays;
• Unexpected transportation interruptions;
• Incorrect or incomplete delivery address information;
• Other circumstances beyond our reasonable control.

If your tracking information has not been updated for an extended period, your shipment appears delayed, or you experience any other delivery issue, please contact us promptly.

We will review your order details, work with the shipping carrier when necessary, and make reasonable efforts to help resolve the issue.

07. Delivery Inspection & Transit Damage

When your order arrives, we recommend checking the outer packaging and the condition of the items as soon as possible.

If additional verification is needed, our customer service team will work with you to address the matter based on the specific circumstances.

08. Returns & Exchanges – U.S. Warehouse Information

To make returns and exchanges more convenient for customers in the United States, mortiseco maintains regional warehouses throughout the country to support after-sales service.

If you would like to request a return or exchange, please follow these steps:

1. Contact us by email with your order number and the reason for your return or exchange request.
2. Our customer service team will review your order and assess your request.
3. Based on your delivery location and the specific after-sales arrangements, we will provide an appropriate return address at one of our U.S. regional warehouses.
4. Only ship the item after receiving the confirmed return address and instructions from our customer service team.

Different regions may be assigned to different service warehouses. For this reason, please make sure you receive confirmation from us before sending any item back.

Items returned without prior authorization may not be received promptly or correctly matched to the original order.

For information about return windows, refund eligibility, and exchange procedures, please refer to our Return & Refund Policy.

09. Contact Us

If you have any questions about order processing, delivery estimates, shipment tracking, shipping fees, or any other shipping-related matters, please feel free to contact us.

We will make every reasonable effort to provide timely assistance with shipping inquiries and after-sales support.

10. Policy Updates

mortiseco reserves the right to update or modify this Shipping & Delivery Policy as necessary to reflect changes in business operations, shipping arrangements, or applicable laws and regulations.

Any updates will be published on this page. We encourage customers to review this policy before making a purchase to stay informed about the latest shipping arrangements, fees, and service details.

If any provision of this policy conflicts with applicable consumer protection laws or regulations, the mandatory requirements of those laws and regulations will prevail.

Thank you for choosing mortiseco.

CRAFTED WITH CARE · DESIGNED FOR LIVING

MORTISECO