COLLECTION 01

Common Furniture Replacement Parts

Understanding the components behind everyday furniture.

1.1 Wood & Engineered Wood Furniture

Applicable Products:

• Wooden bookshelves;
• Engineered wood storage cabinets;
• Entryway storage benches;
• Office desks;
• Drafting tables;
• Wooden room dividers;
• Other wooden furniture.

Common Replacement Parts Include:

• Wooden shelves;
• Side panels and back panels;
• Desktop panels;
• Support panels;
• Drawer fronts;
• Drawer bottoms;
• Cabinet door components;
• Wooden dowels;
• Connecting brackets and fasteners.

If you notice visible damage, warping, or irregularities around panel connections, stop assembly or use and contact us promptly.

1.2 Metal Furniture & Support Structures

Applicable Products:

• Steel office desks;
• Metal filing cabinets;
• Carbon steel garment racks;
• Metal storage shelving;
• Metal garden arches;
• Metal patio swings.

Common Replacement Parts Include:

• Metal support bars;
• Crossbars;
• Support legs;
• Metal connecting plates;
• Mounting brackets;
• Bolts and nuts;
• Structural connectors;
• Other metal components.

If a metal component is bent, broken, or noticeably loose, discontinue use. Do not attempt to weld or force the component back into position yourself.

1.3 Drawer & Storage Furniture Hardware

Applicable Products:

• Storage cabinets;
• Filing cabinets;
• Entryway storage furniture;
• Bookshelves;
• Office desks with drawers.

Common Replacement Parts Include:

• Drawer slides;
• Drawer handles;
• Cabinet door hinges;
• Door mounting hardware;
• Drawer connectors;
• Shelf support brackets;
• Other drawer and cabinet hardware.

If a drawer does not open smoothly or a cabinet door appears misaligned, check the relevant connection points first and avoid forcing the mechanism.

1.4 Folding & Adjustable Furniture Hardware

Applicable Products:

• Folding office desks;
• Folding room dividers;
• Adjustable drafting tables;
• Adjustable chairs;
• Furniture with swivel mechanisms.

Common Replacement Parts Include:

• Folding hinges;
• Swivel connectors;
• Adjustment brackets;
• Locking mechanisms;
• Pivot pins;
• Mounting screws;
• Other movable structural components.

These components are closely related to the original product design. We do not recommend replacing them with generic hardware unless compatibility has been confirmed.

1.5 Wall Mounting & Installation Hardware

Applicable Products:

• Wall mirrors;
• Wall décor;
• Tall bookshelves;
• Storage cabinets;
• Cat wall climbing structures;
• Other wall-mounted products.

Common Replacement Parts Include:

• Wall mounting brackets;
• Mounting screws;
• Wall anchors;
• Installation plates;
• Support hardware;
• Other mounting components.

Before replacing wall mounting hardware, make sure the wall material, product weight, and mounting method meet the product's installation requirements.

1.6 Casters & Mobility Components

Applicable Products:

• Mobile filing cabinets;
• Rolling storage furniture;
• Rotating bookshelves;
• Other furniture with movable structures.

Common Replacement Parts Include:

• Swivel casters;
• Locking casters;
• Caster stems;
• Mounting bases;
• Other mobility components.

Before replacing these parts, confirm that the dimensions, mounting method, and weight capacity are compatible with the original product.

COLLECTION 02

Common Furniture Hardware Explained

Screws & Bolts

Used to connect furniture panels, metal frames, and other structural components.

When replacing them, check the thread specifications, length, and installation method. Never use screws or bolts that do not match the original requirements.

Nuts & Washers

Used together with bolts to secure connections and help distribute pressure.

Make sure the specifications are correct and tighten them according to the product instructions.

Hinges

Used to connect cabinet doors, folding components, and other movable structures.

If a hinge is visibly bent, loose, or damaged, stop using the affected moving component and contact us for assistance.

Drawer Slides

Used to support the opening and closing movement of drawers.

If a drawer sticks, tilts, or does not slide properly, check whether the drawer slides are installed correctly. Avoid forcing the drawer open or closed.

Connectors & Support Brackets

Used to join different furniture components and maintain the stability of the overall structure.

Replacement hardware must match the original product's connection points and structural design.

Casters

Used to allow furniture to move or rotate.

When replacing casters, confirm that the mounting interface and locking functions meet the original product requirements.

COLLECTION 03

How to Identify the Part You Need

Step 1: Check the Assembly Instructions

Start by reviewing the assembly manual included with your product.

Some products use part numbers, hardware labels, or diagrams to identify individual components.

Use these references to determine which part needs to be replaced.

Step 2: Locate the Affected Component

Identify the exact location of the damaged or missing component and note where it belongs within the overall furniture structure.

For example:

• Left support panel;
• Right support panel;
• Upper shelf;
• Drawer slide;
• Rear mounting bracket;
• Bottom connecting component.

Step 3: Record the Part Specifications

If you can identify the dimensions or model of the component, include those details in your request.

Examples include:

• Screw length;
• Thread specifications;
• Connector shape;
• Panel dimensions;
• Caster mounting interface.

Step 4: Take Relevant Photos

We recommend taking photos of:

• The entire product;
• The exact location of the issue;
• Close-up images of the damaged component;
• The relevant hardware diagram in the assembly manual.

Clear photos can help us identify the issue more accurately.

COLLECTION 04

How to Request Replacement Parts

Step 1: Contact Customer Service

Submit your replacement parts request through our customer service email.

Step 2: Provide Your Order Information

Please include:

• Customer name;
• Order number;
• Email address used at checkout;
• Product name;
• Name or reference number of the part you need.

Step 3: Describe the Issue

Explain the problem with the component, such as:

• Assembly hardware missing from the package;
• A component arriving damaged;
• A visibly bent or deformed part;
• Hardware that cannot be installed correctly;
• Components damaged during transportation;
• Other issues affecting normal product use.

Step 4: Submit Supporting Photos

Depending on the situation, provide photos of the product, affected components, and packaging so our team can review the issue.

Step 5: Wait for Review & Resolution

We will evaluate your request based on the order details, product condition, and replacement part availability.

Our customer service team will then explain the available options and next steps.

COLLECTION 05

Replacement Part Fees

5.1 Product Quality Issues

If a damaged component is determined to be the result of a product quality issue or another matter attributable to mortiseco, we will assist with an appropriate resolution.

Any reasonable after-sales costs will be handled in accordance with our applicable return and exchange policy.

5.2 Damage During Shipping

If a component arrives damaged during transportation, please contact us promptly and provide your order number and supporting photos.

Once the shipping damage has been verified, we will provide an appropriate after-sales solution based on the circumstances.

5.3 Missing Hardware From the Package

If you discover that hardware originally included with your product is missing, please contact our customer service team for verification.

We will review your order and the product's hardware checklist to confirm the issue.

5.4 Replacement Requests Unrelated to Product Defects

If a component needs replacement because of improper use, accidental damage, unauthorized modifications, or other reasons not attributable to mortiseco, the availability of replacement parts and any applicable costs will be confirmed separately based on the circumstances.

We do not recommend purchasing replacement components from unverified sources without first confirming compatibility with our customer service team.

COLLECTION 06

Replacement Part Compatibility

Not all components that look similar are interchangeable.

Different products may use different dimensions, thread specifications, connection methods, and weight-bearing structures.

• Whether the component dimensions match;
• Whether the connection points are compatible;
• Whether the thread specifications are identical;
• Whether the material and construction are suitable;
• Whether the component meets the original product's installation requirements;
• Whether it meets the applicable weight capacity and safety requirements.

COLLECTION 07

Replacement Part Installation Tips

1. Confirm that the part name and specifications match your request.
2. Inspect the component for visible damage.
3. Compare it with the original assembly instructions to confirm its correct position.
4. Use appropriate tools for installation.
5. Do not forcefully enlarge mounting holes or modify the product structure.
6. Do not use mismatched screws or connecting hardware.
7. After installation, inspect the overall structure and all connection points.

COLLECTION 08

Modifications & Repairs We Do Not Recommend

• Welding metal structures yourself;
• Cutting furniture panels without authorization;
• Forcibly enlarging installation holes;
• Using incompatible screws;
• Removing essential support structures without authorization;
• Installing unverified load-bearing connectors;
• Using standard hardware in specialized moving mechanisms;
• Continuing to use furniture with an unstable structure.

COLLECTION 09

Frequently Asked Questions About Replacement Parts

Q1: What should I do if screws are missing from my package?

Check the assembly instructions and the hardware checklist included with your product.

If screws or other originally included hardware are missing, please contact us with your order number and relevant photos.

Q2: What should I do if a furniture panel is damaged during assembly?

We recommend stopping assembly and taking photos of the damaged area and the entire product.

Do not force the component into place or attempt unauthorized repairs, as this may cause further damage.

Q3: Can damaged drawer slides be replaced individually?

Whether individual drawer slides can be replaced depends on the original slide design, dimensions, and replacement part availability.

Please provide our customer service team with the product name and photos of the damaged area.

Q4: Can I use screws or hardware from another brand as replacements?

We do not recommend using hardware from another brand or with different specifications without first confirming compatibility.

Different products may use different thread types, dimensions, and connection structures. Incompatible hardware may affect furniture stability and safety.

Q5: Can I continue using furniture if its wall mounting hardware is damaged?

We do not recommend continuing to use furniture with damaged wall mounting hardware.

Stop using the affected product and arrange an appropriate solution after confirming the wall material, mounting method, and replacement hardware specifications.

Q6: Can I request just one replacement part instead of replacing the entire product?

Yes. You can contact us to ask whether individual replacement parts are available.

Availability depends on the product design, parts inventory, and the outcome of our after-sales review.

Q7: What if the replacement part still does not fit?

Please stop installation and send our customer service team photos of the replacement part and its intended installation location.

We will help determine whether the component is compatible with your product.

Q8: How long does it take to receive replacement parts?

Processing and delivery times depend on replacement part availability, order verification, and actual shipping arrangements.

We will provide an estimated timeframe after reviewing your request.

COLLECTION 10

Contact Us

Business Name: mortiseco

Contact Person: Ren Monma

Customer Service Email:
psadaidiadiadis@mortiseco.com

Primary Contact Email:
birchgrain@mortiseco.com

Phone: +81 70-9266-3821

Help Us Understand Your Request

When submitting a request, please include your order number, product name, a description of the issue, and relevant photos whenever possible. This will help us review your request more accurately.

COLLECTION 11

Important Policy Information

This guide is intended to help customers identify common furniture components and hardware and understand the replacement request and installation process.

Actual replacement part availability, compatibility, fees, and after-sales arrangements will be determined based on the specific product, order information, and applicable after-sales policies.

This guide does not constitute a guarantee of permanent replacement part availability or free replacement service for every product.

For issues involving product quality defects, shipping damage, or other matters attributable to mortiseco, we will handle the request in accordance with applicable laws and our published Return & Refund Policy.

Thank you for choosing mortiseco. We will make every reasonable effort to help resolve issues involving furniture components, hardware, and product assembly.