MORTISECO · SHIPPING SERVICES
Shipping, Delivery & DDP Policy
Clear Information. Thoughtful Delivery. Reliable Service.
DELIVERY · SHIPPING · CUSTOMS
Welcome to mortiseco.
We are committed to providing customers in the United States with clear, reliable, and straightforward delivery services. This policy explains how we handle order processing, product delivery, customs clearance, Delivered Duty Paid (DDP) arrangements, and any fees or responsibilities that may arise during the shipping process.
This policy applies to all products purchased through the official mortiseco website and arranged for delivery.
01. Shipping Destinations
mortiseco primarily provides furniture and home furnishing delivery services to customers throughout the United States.
Shipping availability is determined by the delivery addresses supported at checkout.
Since shipping conditions and carrier capabilities may vary by location, certain remote areas or special delivery addresses may require additional verification.
If your delivery address cannot be serviced through our standard shipping arrangements, please contact our customer service team before placing your order.
02. Order Processing & Delivery Time
Once your order has been confirmed and payment has been successfully completed, we will arrange the next steps based on product availability and the information provided with your order.
ESTIMATED TOTAL DELIVERY TIME
7–12 Business Days
From order confirmation to estimated delivery
This timeframe covers the entire period from order confirmation to estimated delivery, including:
- Order information verification;
- Product preparation and packaging;
- Necessary export and import transportation arrangements;
- Shipping transit and final-mile delivery.
Actual delivery times may vary due to customs inspections, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.
Business days generally refer to Monday through Friday, excluding applicable public holidays and days when shipping carriers do not provide regular delivery services.
03. Shipping Fees
mortiseco follows a straightforward shipping fee structure based on the merchandise subtotal of your order.
Our Shipping Rate Structure
| Merchandise Subtotal | Shipping Fee |
|---|---|
| $288 or more | Free Shipping |
| Under $288 | $35 |
Shipping Fee Details
- Orders with a merchandise subtotal of $288 or more qualify for free shipping.
- Orders with a merchandise subtotal below $288 are subject to a flat $35 shipping fee.
- Applicable shipping charges will be displayed at checkout.
- If special shipping arrangements apply, any additional charges will be clearly communicated before your order is confirmed.
All shipping fees are calculated in U.S. dollars (USD).
04. DDP (Delivered Duty Paid) Explained
DDP stands for Delivered Duty Paid. It is an international shipping arrangement under which the seller is responsible for arranging delivery to the agreed destination and handling the applicable export and import clearance obligations, including import duties and taxes as agreed under the DDP terms.
For orders specifically arranged under DDP terms:
- The seller arranges export and import customs clearance as agreed.
- The seller covers applicable import duties and related import taxes under the agreed shipping arrangement.
- Customers will not be required to pay import duties or taxes that have already been covered by the seller.
- Products will be delivered to the customer's designated shipping address according to the agreed delivery arrangements.
Important Information
DDP arrangements apply only to orders that are actually shipped under DDP terms. Shipping arrangements may vary depending on the product, shipping route, and applicable customs clearance procedures.
If an order is not shipped under DDP terms, we will not describe it as a duty-paid delivery that includes all import duties and taxes.
The applicable delivery method and related charges for each order will be determined by the order confirmation and actual shipping arrangements.
05. Import Duties & Taxes
International shipments may be subject to import declarations, customs inspections, import duties, and other taxes or charges required by law.
The applicable duties and taxes may depend on several factors, including product classification, declared value, country of origin, import regulations, and applicable laws.
For orders actually shipped under DDP terms, the import duties and related taxes that the seller has agreed to cover will be handled through the corresponding customs clearance arrangements.
For orders that are not shipped under DDP terms, responsibility for applicable import duties and taxes will be determined by the actual delivery terms and order agreement.
We will not claim that all orders are exempt from import duties or taxes without a clear basis for doing so.
06. Customs Clearance & Inspections
International shipments may be subject to export and import customs inspections.
During the customs clearance process, customs authorities or other relevant regulatory agencies may request product details, transaction information, or additional documentation required for import declarations.
If customs clearance is delayed, we will make reasonable efforts to assist with tracking and resolving the issue based on the available shipping information.
Customs inspections, document reviews, and regulatory procedures may affect the original estimated delivery timeframe.
If any information is legally required from the customer, we may contact you using the contact details associated with your order.
07. Shipment Tracking & Delivery Notifications
Once your order has completed the necessary processing and has been handed over to the shipping carrier, we will provide shipping notifications when tracking information becomes available.
Your tracking information may allow you to check:
- Whether your order has shipped;
- Its current shipping status;
- Customs clearance and transit progress;
- Final-mile delivery status;
- Estimated delivery information provided by the carrier.
Tracking updates depend on the carrier's data synchronization and reporting systems.
If your tracking information has not been updated for an extended period or your shipment encounters an issue, please contact us promptly.
08. Shipping Addresses & Delivery Acceptance
Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.
Before submitting your order, please carefully verify the following details:
- Recipient's full name;
- Street address and building number;
- City;
- State;
- ZIP code;
- Contact phone number.
If your order has not yet shipped, you may contact us as soon as possible to request an address change.
For orders already in transit or out for final delivery, address changes depend on whether the shipping carrier can accommodate the request.
When your order arrives, we recommend inspecting the outer packaging and product condition.
If you notice shipping damage, missing items, or a product that does not match your order, please contact us promptly and provide your order number and relevant photos.
09. Delivery Issues & Delays
In certain circumstances, product delivery may be affected by factors such as:
- Customs inspections or clearance procedures;
- Severe weather conditions or natural disasters;
- Changes in shipping carrier operations;
- Increased shipping volumes during holidays;
- Incorrect or incomplete delivery address information;
- Other unforeseen transportation issues.
If your order is delayed, experiences tracking irregularities, or cannot be delivered as expected, please contact us through our customer service email.
We will review your order details, coordinate with the shipping carrier when necessary, and make reasonable efforts to help resolve the issue.
10. Returns, Exchanges & After-Sales Delivery
If you need to request a return or exchange, please submit your request through our customer service email before arranging any return shipment.
mortiseco maintains regional warehouses throughout the United States to support customer returns and exchanges.
Important Return Address Notice
Please do not send products back to our business contact address or any other unauthorized location without first receiving confirmation from our customer service team.
Based on your original delivery location and the arrangements for your after-sales request, we will provide the appropriate U.S. regional return warehouse address and detailed instructions.
Return and exchange deadlines, fees, and refund arrangements are governed by our published Return & Refund Policy.
For verified cases involving product quality issues, shipping damage, or errors attributable to mortiseco, customers will not be responsible for the applicable return or exchange fees.
11. Contact Us
If you have any questions about delivery estimates, DDP shipping arrangements, import customs clearance, shipment tracking, or related fees, please contact us using the information below.
Business Name: mortiseco
Contact Person: Ren Monma
Phone: +81 70-9266-3821
Primary Contact Email: birchgrain@mortiseco.com
Customer Service Email: psadaidiadiadis@mortiseco.com
Business Address
280-4 Yamoto Kamigoto, Royal Square A102
Higashimatsushima, Miyagi 981-0503
Japan
We will make every reasonable effort to provide clear shipping information and the necessary delivery assistance.
12. Policy Updates
mortiseco reserves the right to update or revise this policy as necessary to reflect changes in business operations, shipping arrangements, or applicable laws and regulations.
Any revised version will be published on this page with the corresponding update date.
Thank You for Choosing mortiseco.
We appreciate your trust and look forward to serving you.
THOUGHTFUL SERVICE · RELIABLE DELIVERY
MORTISECO