MORTISECO · THOUGHTFUL LIVING

Terms of Service

The Principles Behind a Thoughtful Shopping Experience

Welcome to the official mortiseco website. This website is operated by mortiseco. These Terms of Service govern your access to, browsing of, and use of this website, including any purchases of furniture and related products made through our online store.

By accessing this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with any other applicable policies published on our website.

If you do not agree with any part of these terms, please discontinue your use of this website and its services.

01. Eligibility to Use Our Website

By using this website and its shopping services, you represent and agree that:

• You have reached the age of majority in your state or jurisdiction of residence.
• All personal information, contact details, and order information you provide are accurate, complete, and up to date.
• You will not use this website for any fraudulent, unlawful, or unauthorized purpose.
• You will not use this website in any way that disrupts its normal operation or infringes upon the rights of other customers.

If you access or use this website on behalf of another individual or organization, you represent that you have the authority to do so and agree to these terms on their behalf.

02. Product Information & Descriptions

mortiseco primarily offers furniture and related home furnishings.

We make reasonable efforts to ensure that all product images, descriptions, dimensions, materials, colors, features, and pricing information displayed on our website are accurate and clearly presented.

Please keep the following in mind:

If we identify any inaccuracies, omissions, or outdated product information, we will make reasonable efforts to correct or update it.

03. Pricing & Payment

Product prices are determined by the amounts displayed on the relevant product pages and at checkout.

Unless otherwise stated, all prices displayed for customers shopping in the United States are listed in U.S. dollars (USD).

Before completing your purchase, you can review your merchandise subtotal, applicable shipping charges, and any other fees displayed during checkout.

Our current shipping rates are as follows:

Applicable taxes are calculated based on your shipping destination and relevant tax laws and will be displayed during checkout.

Customers must complete payment using one of the valid payment methods available on our website. An order is considered successfully submitted and confirmed based on its actual order status and payment processing results.

04. Order Placement & Confirmation

When you submit an order through our website, you are placing a request to purchase the selected products.

Once your order has been submitted, we will review and process it based on the information provided.

An order confirmation email should not be interpreted as an unconditional guarantee of product availability or final fulfillment under all circumstances.

We may need to contact you to verify an order in certain situations, including:

• Incomplete or obviously incorrect order information;
• Unsuccessful payment or payment details requiring additional verification;
• Changes in product availability or inventory status;
• Suspected fraudulent activity or unauthorized transactions;
• Other reasonable circumstances that may affect normal order processing.

If we are unable to fulfill your order, we will notify you using the contact information you provided and handle any payments already received in accordance with applicable laws and our refund policies.

05. Order Changes & Cancellations

If you need to update your order information or request a cancellation, please contact us by email as soon as possible.

Whether an order can be modified or canceled depends on its current processing and shipping status.

For orders that have not yet entered the next stage of processing or fulfillment, we will make reasonable efforts to accommodate your request.

Once an order has been processed or handed over to the shipping carrier, changes or cancellations may no longer be possible.

06. Shipping & Delivery

mortiseco provides furniture delivery services to customers in the United States.

Our shipping rates are as follows:

• Orders with a merchandise subtotal of $288 or more qualify for free shipping.
• Orders with a merchandise subtotal below $288 are subject to a $35 shipping fee.

Actual delivery times may vary due to weather conditions, holidays, carrier schedules, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact phone number when placing an order.

For more information about shipping destinations, delivery estimates, tracking updates, and delivery-related issues, please refer to our Shipping & Delivery Policy.

07. Returns, Exchanges & Refunds

We value your shopping experience and handle all after-sales requests in accordance with our published Return & Refund Policy and applicable consumer protection laws.

If you would like to request a return, exchange, or refund, please contact our customer service team by email before taking any further action.

Important Return Address Information

Once you submit an after-sales request, we will provide the appropriate return warehouse address and instructions based on your original delivery location and the arrangements for your specific case.

Return deadlines, eligibility requirements, refund methods, and processing times are governed by our published Return & Refund Policy, without limiting any mandatory consumer rights provided by applicable law.

08. Customer Accounts & Security

If account registration is available on our website, you are responsible for keeping your account login credentials secure.

You are responsible for activities carried out through your account and should notify us promptly if you become aware of any unauthorized access or other account security concerns.

We reserve the right to take reasonable account protection measures when necessary, including in cases involving potential security risks, suspected fraudulent activity, or violations of these Terms of Service, subject to applicable law.

09. Prohibited Activities

You may not use this website to engage in any of the following activities:

If we identify any of these activities, we may take appropriate action to the extent permitted by applicable law.

10. Intellectual Property

All content displayed on this website, including text, images, product descriptions, page designs, trademarks, logos, graphics, and other materials, is protected by applicable intellectual property laws.

No individual or organization may reproduce, republish, modify, distribute, sell, or otherwise commercially use any website content without the prior written permission of the relevant rights holder.

Accessing or using this website does not grant you ownership of, or any license to use, our intellectual property.

11. Third-Party Services & External Links

Our website may use third-party services for payment processing, shipment tracking, website analytics, and other related functions.

Certain pages may also contain links to external third-party websites.

Third-party services and websites may be governed by their own terms of service and privacy policies.

We do not control all aspects of the content, operations, or privacy practices of independently operated third-party services.

Before using any third-party service, customers should review its applicable terms and policies.

12. Privacy & Personal Information

We take the protection of our customers' personal information seriously.

When you browse our website, create an account, place an order, or contact us, we may collect and process personal information as reasonably necessary for our business operations.

The collection, use, storage, and disclosure of your information are explained in our published Privacy Policy.

We handle customer personal information in accordance with applicable data protection and privacy laws.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and its related services are provided on an "as is" and "as available" basis.

We make reasonable efforts to maintain website functionality, provide accurate product information, and process orders properly. However, we do not guarantee that the website will operate without interruption or technical errors at all times, across all network environments, or on every device.

If service interruptions, network failures, third-party service disruptions, or unforeseen technical issues arise beyond our reasonable control, we will take appropriate steps to address them where reasonably possible.

14. Limitation of Liability

To the extent permitted by applicable law, our liability for losses arising from your violation of these Terms of Service, inaccurate order information, unauthorized use of our website, or other circumstances beyond our reasonable control will be determined in accordance with applicable legal requirements.

Nothing in these terms shall be interpreted as excluding or limiting any liability that cannot legally be excluded or limited, including any statutory consumer rights protected by applicable law.

15. Changes to These Terms

mortiseco may update or revise these Terms of Service when necessary to reflect changes in business operations, website services, or applicable laws and regulations.

Any revised terms will be published on this page along with the applicable update date.

We encourage customers to review this page periodically to stay informed about the latest terms governing their use of our website.

Where required by law, we will provide appropriate notice or obtain any necessary consent before implementing changes.

16. Governing Law

The interpretation and application of these Terms of Service shall be governed by applicable laws and regulations.

Any matters involving consumer rights, contractual obligations, or other legal disputes shall be handled in accordance with the mandatory provisions of applicable law.

Nothing in these terms limits any non-waivable statutory rights that consumers are entitled to under applicable law.

17. Contact Us

If you have any questions about these Terms of Service, product information, order processing, payments, shipping, or after-sales support, please contact us using the information below.

Thank you for choosing mortiseco. We look forward to providing you with a reliable and enjoyable furniture shopping experience.

The Art of Thoughtful Living.

CRAFTED WITH CARE · DESIGNED FOR LIVING

MORTISECO