Legal notice

MORTISECO · THOUGHTFUL LIVING

Legal Notice

Transparency, Responsibility & Trust

OFFICIAL WEBSITE INFORMATION

Welcome to the official mortiseco website.

This Legal Notice applies to your access to, browsing of, and use of this website, as well as any purchases of furniture and related products made through our online store.

Please read this notice carefully before using our website. By accessing or using this website, you acknowledge that you have read and understood the applicable provisions outlined below.

01. Website Operator Information

This website is operated by mortiseco.

Business Name: mortiseco

Contact Person: Ren Monma

Phone: +81 70-9266-3821

Primary Contact Email: birchgrain@mortiseco.com

Customer Service Email: psadaidiadiadis@mortiseco.com

Business Address

280-4 Yamoto Kamigoto, Royal Square A102
Higashimatsushima, Miyagi 981-0503
Japan

The information above is provided for customer inquiries, order-related questions, and other business communications.

02. Scope of Website Operations

mortiseco primarily operates through its official website, where we showcase and sell furniture and related home furnishings.

Our website may include the following information and services:

  • Furniture product images and descriptions;
  • Product dimensions, materials, and specifications;
  • Product pricing and promotional offers;
  • Shipping and delivery information;
  • Order processing and payment information;
  • Return, exchange, and refund policies;
  • Customer service information and other related content.

We make reasonable efforts to ensure that all information published on our website is accurate, clear, and updated as necessary to reflect our actual business operations.

03. Product Information & Display Disclaimer

We value the accuracy of our product information and make reasonable efforts to ensure that product images, descriptions, dimensions, materials, colors, and features accurately represent the items we sell.

However, differences in devices, screen display settings, and photographic lighting conditions may result in minor visual differences between product images and the actual items received.

Natural materials, including wood and other materials with inherent grain patterns or textures, may also vary in color and appearance from one product to another.

Customers are encouraged to carefully review the detailed information provided on each product page before making a purchase.

If you notice any obvious errors or inaccurate information on a product page, please contact us promptly.

04. Product Pricing & Transaction Information

Product prices displayed on our website for the U.S. market are listed in U.S. dollars (USD). The applicable prices are those shown on the relevant product pages and at checkout.

Our current shipping rates are as follows:

$288 or More

Qualifies for Free Shipping

Below $288

Subject to a $35 shipping fee.

Applicable taxes and other required charges will be calculated and displayed during checkout in accordance with relevant requirements.

Whether an order is successfully placed and completed will be determined by the actual order confirmation, payment processing status, and applicable legal requirements.

05. Shipping & Delivery Notice

mortiseco provides delivery services for eligible orders within the United States.

Estimated Total Delivery Time

7–12 Business Days

Including order processing, product preparation, and transit

Actual delivery times may be affected by various circumstances, including:

  • Weather conditions and natural disasters;
  • Holidays and carrier operating schedules;
  • Shipping carrier capacity and transportation conditions;
  • Delivery addresses and accessibility;
  • Other unforeseen external circumstances.

We make reasonable efforts to deliver orders within the estimated timeframe. However, we cannot guarantee against unforeseen delays beyond our reasonable control.

For complete shipping information, please refer to our published Shipping & Delivery Policy.

06. Returns, Exchanges & Refunds

We handle customer after-sales requests in accordance with our published Return & Refund Policy.

Our primary after-sales terms include:

  • Return and exchange requests must be submitted within 14 days of receiving the product.
  • The standard return or exchange fee is $35.
  • Any reasonable return or exchange shipping costs exceeding $35 will be covered by mortiseco.
  • For verified product quality issues, shipping damage, or errors attributable to mortiseco, the customer's return or exchange fee is $0.
  • Eligible refunds will be processed after approval, with an estimated total refund processing and arrival time of 7 business days.

mortiseco maintains regional warehouses throughout the United States to support customer returns and exchanges.

Please do not send any products back to our business contact address or any other unauthorized location without first receiving confirmation from our customer service team.

Customers must contact our customer service team to obtain the appropriate U.S. regional return warehouse address and detailed instructions.

All after-sales requests are handled in accordance with our Return & Refund Policy and applicable laws and regulations.

07. Intellectual Property Notice

All content on this website that is protected by applicable intellectual property laws includes, but is not limited to:

  • Website text and product descriptions;
  • Product images and photography;
  • Website graphics and visual designs;
  • Trademarks and brand identifiers;
  • Page layouts and related visual materials;
  • Other original content and commercial materials.

All applicable intellectual property rights belong to their respective lawful owners.

No individual or organization may reproduce, republish, modify, distribute, commercially exploit, or otherwise use any protected content without the prior written permission of the relevant rights holder.

We reserve the right to take appropriate legal action to protect our legitimate rights and interests against unauthorized use or infringement of intellectual property.

08. Website Use & Prohibited Activities

Users must comply with all applicable laws and regulations, as well as the policies published on our website.

The following activities are prohibited:

  • Engaging in activities that violate applicable laws or regulations;
  • Participating in fraudulent transactions, false orders, or unauthorized payment activities;
  • Attempting to gain unauthorized access to website systems or other users' accounts;
  • Uploading viruses, malicious code, or other harmful software;
  • Infringing upon the intellectual property or other legal rights of others;
  • Disrupting normal website operations or compromising website security;
  • Scraping, copying, or commercially exploiting website content without authorization.

If we identify conduct that violates these requirements, we may take appropriate action to the extent permitted by applicable law.

09. Third-Party Services Notice

Our website may use services provided by third parties, including but not limited to:

  • Online payment processing services;
  • Shipping, delivery, and tracking services;
  • Website hosting and technical services;
  • Website analytics services;
  • Customer communication and email services.

These third-party services may be subject to their own independent terms of service and privacy policies.

We do not have complete control over the operations or service content of independently operated third-party providers.

Customers should review the applicable terms of service and privacy policies before using these services.

10. Personal Information Protection

We take the security and privacy of customer personal information seriously.

When customers visit our website, place orders, or use our services, we may collect and process necessary personal information based on our actual business requirements.

The collection, use, storage, and sharing of personal information are governed by our published Privacy Policy and applicable data protection laws and regulations.

To learn more about how we handle personal information or to exercise any privacy rights available under applicable law, please review our Privacy Policy or contact us by email.

11. Disclaimer

We make reasonable efforts to maintain the accuracy of website content, product information, and the proper operation of our services.

However, due to the nature of internet technology, third-party services, and external operating environments, we cannot guarantee that our website will always operate without interruption or be completely free of technical issues.

If service interruptions occur due to network failures, system maintenance, third-party service disruptions, or other circumstances beyond our reasonable control, we will take appropriate measures to address them where reasonably possible.

Nothing in this notice excludes or limits any consumer rights, statutory warranties, or other mandatory obligations that cannot legally be excluded or limited under applicable law.

12. Governing Law & Consumer Rights

The operation of this website and related transactions are subject to applicable laws and regulations.

Matters involving consumer purchases, product delivery, refunds, and other transactions will be handled in accordance with applicable consumer protection laws and relevant legal requirements.

If any provision of this notice conflicts with mandatory requirements under applicable laws or regulations, the relevant mandatory legal provisions will prevail.

Nothing in this notice limits any non-waivable legal rights or protections available to consumers under applicable law.

13. Changes to This Legal Notice

mortiseco reserves the right to update or revise this Legal Notice as necessary to reflect changes in business operations, website services, or applicable laws and regulations.

Any updated version will be published on this page with the corresponding revision date.

For changes that legally require advance notice or user consent, we will follow the applicable legal requirements.

We encourage users to review this page periodically to stay informed about the latest version of this Legal Notice.

14. Contact Us

If you have any questions about this Legal Notice, our website operations, product information, order transactions, or other related matters, please contact us using the information below.

Business Name: mortiseco

Contact Person: Ren Monma

Phone: +81 70-9266-3821

Primary Contact Email: birchgrain@mortiseco.com

Customer Service Email: psadaidiadiadis@mortiseco.com

Business Address

280-4 Yamoto Kamigoto, Royal Square A102
Higashimatsushima, Miyagi 981-0503
Japan

Thank you for visiting mortiseco. We remain committed to providing clear, reliable product information and dependable customer service.

Built on Trust. Guided by Craft.

CRAFTED WITH CARE · DESIGNED FOR LIVING

MORTISECO